We want our customers to receive the products they ordered in proper condition.
Because the Gall Stone Attack Kit and other Ayurvedic products are consumable products, returns of opened or used products are generally not accepted for hygiene and safety reasons.
Important: Any return, replacement or refund remains subject to the applicable product condition, verification and applicable law.
01 Cancellation Before Dispatch
An order cancellation request may be accepted if the order has not yet been dispatched.
Once an order has been dispatched, cancellation may not be possible.
To request cancellation, contact us immediately with your order number.
02 Damaged Product
If your product arrives damaged, please contact us as soon as possible after delivery.
Please provide:
- Order number
- Photographs of the package
- Photographs of the product
- A short description of the issue
After verification, we may provide a replacement, refund or other appropriate resolution.
03 Wrong Product
If you receive a product different from the product ordered, contact us promptly with your order details and photographs.
After verification, an appropriate replacement or refund may be provided.
04 Defective or Manufacturing Issue
If you believe the product has a manufacturing defect or other product-quality issue, contact our customer support team with relevant evidence.
The issue will be reviewed and resolved according to the circumstances and applicable law.
05 Opened or Used Products
For hygiene and safety reasons, we generally do not accept returns of products that have been opened, used, tampered with or whose original seal/packaging has been damaged, except where required by applicable law or where the product itself is defective, incorrect or otherwise eligible for a remedy.
06 Refund Process
If a refund is approved, the refund will generally be processed to the original payment method or through another appropriate method.
The actual time taken for the amount to reflect in your account may depend on the payment gateway or bank.
Applicable e-commerce guidance requires accepted refunds to be processed within the applicable legal timeframe.
07 Non-Delivery
If an order is not delivered due to a courier issue or other circumstance attributable to the seller/service provider, please contact us so that the shipment can be investigated and an appropriate resolution can be provided.
08 Refunds Due to Customer Preference
Change of mind, incorrect product selection, or failure to follow usage instructions does not automatically qualify an opened or used consumable product for a refund.
09 How to Request a Refund / Replacement
Contact us with the following information:
Contact
Vrinda Ayurveda
C-5/44-45, Sector-6, First Floor,
Rohini, Delhi – 110085
Phone: +91-9999921581
Email: vrindaayurveda@gmail.com