01 Order Processing
Orders are normally processed after successful payment/order confirmation.
Orders may be processed within 1–2 business days, subject to product availability, order verification and other operational circumstances.
02 Delivery Time
Orders are generally delivered within approximately 3–7 business days after dispatch.
Delivery timelines may vary depending on:
- Delivery location
- Courier availability
- Weather conditions
- Public holidays
- Remote-area delivery
- Unexpected logistics delays
- Other circumstances beyond our reasonable control
For specific delivery estimates, please contact our customer support team.
03 Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is completed.
04 Order Tracking
Once your order has been dispatched, tracking details may be shared through the contact information provided during checkout.
05 Incorrect Address
Customers are responsible for providing a complete and accurate shipping address and contact number.
If an order is returned because of an incorrect or incomplete address, unavailable recipient, or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.
06 Damaged Package
If your package appears visibly damaged at the time of delivery, please document the condition of the package and contact us as soon as possible.
For damaged, incorrect or defective products, please contact us with photographs/videos and your order details.
07 Missing or Incorrect Product
If you receive an incorrect or incomplete order, notify us as soon as possible after delivery so that we can investigate and provide an appropriate resolution.
08 Delayed Delivery
Delivery timelines are estimates and may be affected by circumstances outside our control. We will reasonably assist customers in tracking delayed shipments.
For applicable e-commerce transactions, consumer rights relating to defective, deficient, spurious, incorrectly described or late-delivered products remain subject to applicable law.
09 Contact
Vrinda Ayurveda
Phone: +91-9999921581
Email: vrindaayurveda@gmail.com