Privacy Policy

When you place an order, contact us, request a consultation, or use our website, we may collect:

• Full Name
• Mobile Number
• Email Address
• Billing and Shipping Address
• City, State and PIN Code
• Order and transaction details
• Information voluntarily provided during consultation or customer support
• Website usage and technical information such as browser/device information and IP address where applicable

We may use your information to:

• Process and deliver your orders
• Confirm and update your order status
• Provide customer support
• Respond to queries and consultation requests
• Process refunds, cancellations or replacements
• Improve our website, products and services
• Send service-related communications
• Send promotional communications where permitted and/or where you have provided appropriate consent
• Comply with applicable legal and regulatory requirements

Payments may be processed through third-party payment gateways. Vrinda Ayurveda does not intend to store your complete debit/credit card, UPI or banking credentials on its own servers.

Payment information is handled according to the applicable policies and security practices of the payment service provider.

We may share necessary information with trusted service providers such as:

• Courier and logistics partners
• Payment gateway/service providers
• Website/hosting and technical service providers
• Customer support providers
• Government authorities or law-enforcement agencies where legally required

We do not sell your personal information as a product to third parties.

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Our website may use cookies and similar technologies to improve functionality, understand website usage and provide a better user experience.

You can manage or disable cookies through your browser settings, although certain website features may not work properly.

If you voluntarily provide information about symptoms, medical history or health concerns during a consultation or support interaction, such information will be handled for the relevant service/support purpose and may be accessed by authorized personnel or practitioners where necessary.

Please do not submit sensitive medical information unless it is required for the service you are requesting.

Our website may contain links to third-party websites, payment providers or other services. We are not responsible for the privacy practices or content of those third-party websites.

You may contact us regarding your personal information, communication preferences, or questions about how your information is used.

We may update this Privacy Policy from time to time. Any revised version will be published on this page with an updated effective date.